We use Canada Post, Fedex, UPS courier.
We provide FREE Canada & US shipping on all orders over C$50. For orders below C$50, shipping cost will be calculated based on product weight at check-out stage.
Your shipment will be shipped from our warehouse in Richmond, BC or via our various warehouses in Canada.
Tracking number will be provided to you via email notification after the order has been shipped. You are welcome to track your shipment via courier’s website or courier’s app.
At this moment, we offer only Canada and US shipping.
Please take a few pictures of the damaged package and/or product and contact us via firstname.lastname@example.org, we will arrange replacement for you after we review the case.
Your satisfaction is at the core of our work. We strive to provide you with an innovative air purification solution derived from natural ingredients.
Unfortunately, once the order is placed, you will not be able to cancel or amend the order within our online store.
However, you're welcome to contact our Customer Service Team at email@example.com to inquire more support.
We strive to provide optimized air purification solutions to all customers.
We offer return and exchange for products purchased at Original Price only. Discounted products are not eligible for return and exchange.
If you are not fully satisfied with our products, we offer Free Return within 30 days on diffusers in undamaged condition. Oils can only be exchanged to store credits.
In order to provide you with high quality products at reasonable costs we ask for no returns after 30 days of purchase.
For any questions, please contact our Customer Service Team at firstname.lastname@example.org.