FAQs
Orders and Payments
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Unfortunately, changes to orders are not possible after they’ve been placed. If you would like to return or exchange any part of your order, please contact our Customer Experience Team via phone at 604-284-0888 or by email at info@forestcure.com. -
You’re welcome to make payments by using Visa, Mastercard, American Express credit cards. -
We charge sales and use tax according to federal, provincial, and local government guidelines, based on the shipping address you provide when you place an online order. For international shipping, duties and taxes may apply. For international shipping, duties and taxes may apply.
Products
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Dr. Selvarani Vimalanathan and Dr. James Hudson from the Department of Pathology & Laboratory Medicine, University of British Columbia conducted on-going research from 2011-2020. The most recent test result demonstrated that the FOREST CURE oil vapor is capable of inactivating more than 99%* of the test samples of human Coronavirus HCOV strain 229E, following 30 minutes or more exposure, as determined by standard virus plaque assays in the human cell line MRC5. The virus used in the tests was the human Coronavirus HCOV strain 229E, which is frequently used experimentally as a surrogate for SARS-COV2, the virus implicated in the COVID-19 pandemic. -
All FOREST CURE products are naturally derived plant extracts with no chemicals nor alcohol. They are highly effective in inactivating viruses and bacteria without causing adverse effects on skin or object surfaces. -
FOREST CURE essential oil is derived from natural antibacterial tree species found along Canada’s northern coastal mountains, where the climate is cool, mild, and moist. The oil is extracted from the leaves using a high purification extraction method. It is this essential oil that provides an invisible protective shield, keeping your living environment clean and protecting the health of your families through nature’s natural process.
Shipping
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We use Canada Post, Fedex, UPS courier. -
We provide FREE Canada & US shipping on all orders over C$50. For orders below C$50, shipping cost will be calculated based on product weight at check-out stage.
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Your shipment will be shipped from our warehouse in Richmond, BC or via our various warehouses in Canada. -
Tracking number will be provided to you via email notification after the order has been shipped. You are welcome to track your shipment via courier’s website or courier’s app. -
At this moment, we offer only Canada and US shipping. -
Please take a few pictures of the damaged package and/or product and contact us via help@forestcure.com, we will arrange replacement for you after we review the case.
Returns
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Your satisfaction is at the core of our work. We strive to provide you with an innovative air purification solution derived from natural ingredients.Unfortunately, once the order is placed, you will not be able to cancel or amend the order within our online store.
However, you're welcome to contact our Customer Service Team at help@forestcure.com to inquire more support.
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We strive to provide optimized air purification solutions to all customers.
We offer return and exchange for products purchased at Original Price only. Discounted products are not eligible for return and exchange.
If you are not fully satisfied with our products, we offer Free Return within 30 days on diffusers in undamaged condition. Oils can only be exchanged to store credits.
In order to provide you with high quality products at reasonable costs we ask for no returns after 30 days of purchase.
For any questions, please contact our Customer Service Team at help@forestcure.com.